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Will there be a beep when I receive a call?

By default, no, there will be no beep, and in some cases you won't even hear the Lead say Hello. You'll need to pay attention to the screen and see when it says "Talking" on the dial pad in the bottom right hand corner of XenCALL.

What should I do if I do not see Call Results window?

If Call Results window is not visible click on the “Log Call” button on the top right of the “Contact History” tab to make it visible. This will also display the call results buttons.