Fatal error: Uncaught exception 'Pandoc\PandocException' with message 'Unable to locate pandoc' in /sites/yax.is/pub/inc/pandoc/src/pandoc.class.php on line 135 Pandoc\PandocException: Unable to locate pandoc in /sites/yax.is/pub/inc/pandoc/src/pandoc.class.php on line 135 Call Stack: 0.0001 230056 1. {main}() /sites/yax.is/pub/cm.php:0 0.0045 297024 2. cm_page() /sites/yax.is/pub/cm.php:7 0.0065 339528 3. Pandoc\Pandoc->__construct() /sites/yax.is/pub/inc/template_functions.php:545
How are leads dialed for agents?

The Dialer will dial leads for each individual agent from the highest priority Queue or Playlist that agent is in. Once the highest priority Queue or Playlist no longer has leads available, the next highest priority Queue or Playlist will be dialed.

What are the priorities for the General Leads playlists?

Each playlist in the general leads queue has a priority ranging from Low (1) through Normal (5) to High (9). In the same way, each queue has a priority ranging from Very Low Priority to Very High Priority.

Can I view a user’s callback files?

You can view that user's callback files by clicking on the ‘Users” under the “Manage” section. Nest double click on the user to open their profile. Below “Reset password to;” is a link to view that agent’s files. This opens another page displaying the user’s files. Click on a file to open and view the lead profile. XenCALL also has a Callback Manager app to reassign leads to other agents if you prefer.