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What are the minimum Password requirements?

There are no minimum requirements for your Password in XenCALL.

Who can change their passwords?

Anyone has the capability of changing their own password. But only the manager has the ability to reset other user's passwords.

I have forgotten my password.

As a user account you can just ask your manager to reset the password for you. However if you are the manager then the only people who have the power to reset your password is another manager or XenCALL. For security purposes we will need to identify you before we will reset a manager's password. Talk with your XenCALL Account Manager about setting up and Authorization PIN, so that if you forget your password a Technical Support agent will be able to reset the password for you quickly and easily when you give them your Authorization PIN.